Overview
littletikestoysca Store collects and uses personal information to operate our online store, process orders, provide customer service and communicate with you about your purchases. This document explains what we collect, why we collect it and how we protect it.
What we collect
We may collect the following types of personal information:
- Contact details (name, billing and shipping address, email address, phone number)
- Order and payment information (items purchased, payment verification data)
- Communications (correspondence and customer service interactions)
How we use personal information
Personal information is used to:
- Process and fulfil your orders
- Respond to your inquiries and provide after‑sales support
- Manage returns and refunds
- Comply with legal and tax obligations
We retain only the information needed to provide services and meet legal requirements, and we take reasonable steps to keep data accurate and secure.
Sharing and disclosure
We do not sell personal information. We may share data with trusted third parties that perform services on our behalf, such as delivery partners, payment processors and professional advisers; those providers are bound to use your information only to deliver the service and to keep it secure. We may also disclose information where required by law or to protect our legal rights.
Security and retention
We implement administrative and technical safeguards designed to protect personal information. Retention periods vary by the purpose for which data is used; for example, order records and tax documents are kept as required by law. If you have concerns about your data, contact us and we will explain our practices and options.
Children
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children; if we learn that we have collected such data, we will take steps to delete it.
Your choices and contact
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. To exercise these rights or ask questions about this policy, contact us at [email protected] or by phone at . This policy was last updated on 15-May-25.
Making a privacy request
Send a personal-information request for littletikestoysca Store, 5630 Culverton Road, Duncan, BC, V9L 6H4, Canada, to [email protected]. Identity verification may be required before it is completed.